Mother Lode Veterinary Hospital / 11509 La Barr Meadows Road / Grass Valley, CA 95949 / (530) 272-6651

COVID-19 UPDATE

June 1st, 2020

We are excited to announce that we will be reopening our facility to the public with modified operations as indicated below. Please understand that we have the best of intentions to return to normal operations as quickly as possible, but this transition will take time.

  1. Curbside service will remain an option for anyone who requests it.
  2. For those wishing to be present for their pet’s exam;
    • YOU MUST BRING YOUR OWN MASK AND WEAR IT WHILE IN OUR FACILITY!!! Failure to do so, will require us to offer only curbside service for your pet’s visit.
    • Please call when you arrive, we will get you checked in and escort you from the parking lot to a room when one becomes available.
    • We are asking that only ONE family member accompany their pet during the exam to limit the number of people in our facility.
    • We will NOT be allowing clients in our treatment area.
    • The checkout process will occur in the exam room after your appointment and you will be escorted back to your car.
    • We ask that client’s please use the restroom in our main lobby.
    • Please respect and practice social distancing within our facility
    • Please avoid entering our facility if you or an immediate family member has been ill
  3. We have and will continue to implement additional cleaning protocols for everyone’s safety

We appreciate all of your patience over the past couple of months. It has been challenging for everyone and we look forward to operations returning to normal. In the meantime, please understand that the protocols listed above are to protect you and our staff, while we do our best to provide excellent care for your pet.

Mother Lode Veterinary Hospital


March 23, 2020

In an ongoing effort to protect our clients and veterinary team, we have implimented the following changes in accordance with the new guidelines from the California Veterinary Medical Association & American Veterinary Medical Association.

  • Curbside Service/Drop off for ALL appointments effective immediately. You can call us when you arrive at the parking lot, we will come out to take a history, bring your pet in to evaluate/treat, and we will return your pet to you at your car afterwards. You will wait in your car during the appointment/treatments and we will communicate with you as needed throughout the process. Our staff can take payment at your car or over the phone following the appointment.
  • Consider a telemedicine appointment ($35) if your pet has been seen by one of our veterinarian in the past 12 months. This is more suitable for minor problems.
  • APRIL 4TH VACCINE CLINIC CANCELLED
  • We are still performing dental and surgical procedures, but are not allowing owner’s into our treatment area at this time.
  • Consider refilling medications through our online pharmacy https://motherlodevh.myvetstoreonline.pharmacy

March 20, 2020

With the statewide lockdown that was issued on March 19, 2020, we remain open but we will be making further changes to ensure the safety of our clients and veterinary team.

  • Strongly encourage dropping off your pet for appointments and procedures. You can call us when you arrive at the parking lot and we will come out to take a history, bring your pet in to evaluate/treat and will return your pet to your car afterwards. Our staff can take payment at your car.
  • Consider a telemedicine appointment ($35) if your pet has been seen by one of our veterinarian in the past 12 months. This is more suitable for minor problems.
  • We are still performing dental and surgical procedures, but are not allowing owner’s into our treatment area at this time.
  • Consider refilling medications through our online pharmacy https://motherlodevh.myvetstoreonline.pharmacy

Nevada County and majority of the nation still consider veterinary hospitals an “essential” business. We are doing all we can to maintain business “as usual”, but must make adjustments to our operations to mitigate risk to all those involved. Thank you for your cooperation.

Mother Lode Veterinary Hospital


March 18, 2020

We wanted to inform our clients of the steps we are taking at Mother Lode Veterinary Hospital to help mitigate risk to our clients and veterinary team at this time, while still providing excellent veterinary care for our patients. This is a brief summary of changes we have implemented and we will continue to make other adjustments as circumstances change.

  • Increased sanitation of common areas throughout the hospital
  • Altering flow of clients/patients through the hospital to decrease the number of people we have in any given area at one time
    • Checking clients out in the exam room when appropriate and allowing them to leave through our surgery check-in area
    • Limiting the number of clients we have in our treatment areas by doing more treatment and diagnostics in the exam room
    • Encouraging “drop-off” vs “owner-with” dental procedures
    • Technician appointments are being done in an exam room when available
    • Curbside pickup of medications or patients for exams/treatments
      • You just need to notify our staff if you would like to stay in your car and we will do all we can to accommodate your request
  • Encouraging the use of our online pharmacy at https://motherlodevh.myvetstoreonline.pharmacy

Thank you for your ongoing cooperation and understanding,

Mother Lode Veterinary Hospital


March 16, 2020

We wanted to give all of our clients an update about how the COVID-19 pandemic is affecting operations at our hospital and with veterinary medicine in general.  The American Veterinary Medical Association (AVMA) has advocated that veterinary hospitals remain classified as an “essential” business so that our nation’s pets and food supply are protected and get the care they need.  They are working closely with the CDC, USDA, and the FDA to give veterinarians throughout our country the best guidance they are able with this evolving situation.

To limit the spread of the new coronavirus and to protect yourself and our staff, please follow these guidelines when visiting our hospitals. Thank you for your understanding and cooperation.

Guidelines

  • Wash your hands with soap and water prior to visiting our hospital.
  • Use hand sanitizer (if available) upon arriving and leaving.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your mouth and nose if you cough or sneeze, using a tissue or the inside of your elbow.
  • Keep a safe social distance (6 feet) between yourself and others when possible.
  • Avoid shaking hands.

If you have experienced any symptoms of coronavirus disease within the past 14 days, i.e. fever, cough, or shortness of breath, it is critical that you contact us to discuss your appointment or emergency visit, so that we can discuss how to best proceed. Upon speaking, we may ask you to find someone else to bring your pet to our hospital to receive care.  At this time the AVMA has encouraged all veterinarians to consider limiting the number of wellness visits/elective procedures to decrease our risk of spreading the disease and to preserve essential medical supplies. Any client who is concerned about coming into our hospital or falls into a high risk group should notify our staff so that we can do all we can to accommodate your pet’s needs.  If a current veterinary-client-patient relationship exists (your pet has been examined within the past 12 months by a veterinarian at Mother Lode Veterinary Hospital) we MAY be able to consider telemedicine consultation or prescribing a medication if it is deemed appropriate.

It is important to remember that this situation can change at any time according to what is happening locally in our community.  The local health department may issue more specific guidelines for our community in the coming days and weeks which may require us to alter our operations.  

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19?utm_source=email-mem&utm_medium=coronavirus200315&utm_campaign=coronavirus&utm_term=link&utm_content=covid-19-webpage

Thank you for your cooperation and understanding,

Mother Lode Veterinary Hospital