Careers

About the Role

Mother Lode Veterinary Hospital is Hiring a Customer Service Representative!

Position Details

• Role: Customer Service Representative
• Status: Full-time
• Salary: $17 – $21 per hour
• Schedule: 4/10s Mon - Fri

Mother Lode Veterinary Hospital is known for serving our clients and patients with compassion, empathy, and integrity. We are seeking a dedicated, enthusiastic, upbeat Full Time Veterinary Customer Service Representative/Receptionist to join our team.
 
Why Join Mother Lode Veterinary Hospital?

We’re a talented, collaborative, and supportive team with a long history of delivering exceptional patient care and client service. Our hospital prides itself on compassionate, affordable care while practicing cutting edge medicine and surgery. If you’re looking for a positive workplace where your contributions matter, this may be the perfect fit.

Who We’re Looking For

We’re looking for someone who:

• Has a positive, team oriented personality
• Communicates clearly and professionally
• Excels in a fast paced environment
• Is an expert multitasker and creative problem solver
• Brings strong customer service skills and a solid knowledge base

Preferred experience:

• 1+ year as a veterinary receptionist (preferred)
• 1+ year in customer service (required)
• Administrative assistant experience is a plus

This role offers opportunities for growth for the right candidate.

Key Responsibilities:

As a CSR, you are:

• The first voice clients hear when they call
• The communication bridge between clients, doctors, and staff
• The final warm send off clients receive as they leave
• You help set the tone for the entire client experience.

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you're the Customer Service Representative we're looking for? Apply today!

Diversity, equity, and inclusion are core values at Mother Lode Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.