Mother Lode Veterinary Hospital will be closed in observance of Thanksgiving on Thursday, November 25th. We will re-open at 10:00am on Friday, November 26th. We hope everyone has a fun and safe holiday weekend!
For emergency services, please call the following facilities:
Marqueen Pet Emergency – Roseville, CA (916) 757-6600
Atlantic Street Pet Emergency – Roseville, CA (916) 783-4655
COVID Update (9/29/2021)
To our valued clients, We are pleased to announce we have re-opened our facility. Over the past year our business has grown considerably and we appreciate all of your patience as we navigated through these uncharted waters. We will be reopening in a stepwise approach to ensure that we can maintain the quality of our patient and client care. Re-opening will be an evolving process as we have to shift how we are utilizing staff and our space to provide services. While we have many clients who are ready to re-enter the building, we have many others who want to continue with curbside service. So again, please be patient with us as we re-open and try to accommodate the needs of our clients/patients.
Pre-scheduled routine appointments will now be able to accompany their pets into the building (if a room is available). Urgent appointments, emergencies, and technician appointments will still be seen through our curbside service so that exam rooms are available for regular scheduled visits. For all in-person appointments a mask will be required (vaccinated and unvaccinated clients) and a limited number of people will be allowed to accompany their pet. WE WILL NOT ALLOW ENTRY INTO THE BUILDING WITHOUT A MASK PER STATE REQUIREMENTS, NO EXCEPTIONS AT THIS TIME. If you are unable to wear a mask, we will be happy to assist you as a curbside appointment.
We thank you for all your continued support and understanding over the last year. Upon arrival, there are now two ways to check in; either by visiting one of our CSR’s at the front desk or by using or curbside texting service. For curbside service, please pull into a numbered parking spot, and text “Hello” to (530) 435-7624 (which is posted at each parking space). You will be directed through our check-in process with a series of prompts so that we are better able to serve you. If you are unable to text and prefer curbside service, you may call our main line at (530) 272-6651 to check in. If you check in by text and have not received a response from our staff, please alert a customer service representative or technician in the parking lot to let use know you have arrived. A staff member will then either accompany you and your pet or just your pet into the building. If you are not accompanying your pet into the building please wait in your car while we examine/treat your pet. The doctor will often have questions about history, diagnostics, and treatments so it is important we are able to find you so that we can promptly continue with your appointment.
Upon completion of your appointment, a customer service representative will then either collect payment in the room or come out to the parking spot. To shorten wait times, if you are picking up preventatives (heart worm prevention, flea/tick prevention) or refilling medications, please call ahead so that we can have your medications ready. If you do not call ahead, please expect wait times of up to an hour. Again, we appreciate all of your patience through these challenging times!
Mother Lode Veterinary Hospital